Many organizations struggle to meet the challenges of optimizing performance. How should they measure performance? What should they measure? And how can leaders ensure that communication channels throughout the organization are open? Too often, organizations will put in place measurement…
While the holiday season is a time for joy and peace, too often it just isn’t. There can be tension around get-togethers with family, friends and co-workers that may cause unwanted stress and unexpected confrontations that can quickly squash the…
Our unique Total Performance Management™ System is designed to capture and assess all employee efforts and align them with desired organizational results. It includes work performed on special assignments and projects as well as leadership behaviours to promote innovation. Total…
1. Count from ten to one. 2. Breathe deeply. 3. Write a "venting" note, but don't give it to the other party. 4. Change your posture and/or seating. 5. Take time out! Say you need to use the washroom. 6.…
Why is it that so many of us do not achieve our New Year's resolution goals? Recent research shows that while 52% of participants in a resolution study were confident of success with their goals, only 12% actually achieved their…
There seems to be a growing realization of the importance of solid listening and communication skills in business. After all, lack of attention and respectful listening can be costly - leading to mistakes, poor service, misaligned goals, wasted time and…
Overview Many leaders are caught up in the day-to-day operations of their department and are not really aware of the various skills of their employees. They know generally what is happening in their department and that the work is getting…
Each of us has probably, at some time or another, felt the effects of appreciation in our life. It generates a marvelously giddy feeling of self worth and creates a human connection to others that encourages us towards even more…
This is a story about a woman named Josephine and her leadership blunders. One day Joe (her nickname) got a great job in a large company in the Human Resources Department. She became the department’s Director and reported directly to…
Team conflict is challenging for project leaders but it is not necessarily bad. Conflict can lead to new ideas and approaches and facilitate the surfacing of important issues between team members if it is managed well. According to various research…
