About This Practice
We often blame people for inefficiency and ineffective work when the cause of problems is actually due to poor work processes. Business Process Management, also known as “BPM” can help in this instance. It is a powerful and systematic examination of the way in which work is performed that leads to more effective and efficient work methods. The goal of BPM is to reduce human error and miscommunication and focus stakeholders on the requirements of their roles. In this way, it offers diverse benefits to organizations that go beyond cost savings and shareholder value; it can also help reduce an organization’s time to market for new products and increase employee productivity and morale.
How We Can Help
Dr. W. Edwards Deming, the guru of Quality Management has wisely stated, “If you can’t describe what you are doing as a process, you don’t know what you’re doing.” We make certain you know what you’re doing. We begin by helping you identify your key business processes, describe them accurately and then examining whether the resources who are working on them are working optimally. Are they able to sustain your business, stakeholders, employees and customers? Are work processes out of date and irrelevant; left over from earlier decades of policies and procedures?
We have found that many organizations have informal business processes that are inefficient and unclear; leading to bottlenecks in work output as well as lower productivity. Employees are unclear about their job responsibilities as well as work procedures. We will help you to pinpoint these inefficiencies and bottlenecks and improve your business processes with tools, training and coaching. In this way, you can evaluate and improve your quality processes and tools to make sure they continue to create value and reduce waste and cost for everyone.
Contact us to discuss your requirements.
This manufacturer was in trouble; they were suffering low productivity and poor staff morale. Their cost of doing business was escalating due to work duplication and inefficiencies. They realized that they had to undertake an in-depth examination of their business processes and called us in to help them. Working with employees, we examined end-to-end workflow—was work getting to the right person? Were there information silos inside the organization that affected work quality? Were employees unable to execute work properly because they were not getting the right information at the right time within the business workflow? In this way, we were able to identify the workflow bottlenecks and their root causes and provide guidance in creating work process improvements. Our effort helped this client reduce their cost and cycle time to market in a variety of areas of operation; corporate office, manufacturing, and logistics and improve customer satisfaction. This made it possible for them to remain competitive, become innovative, and increase profitability.
This wireless mobile provider had several divisions and each division operated independently of each other. This made it difficult for them to offer a single solution to their customers. It was particularly true for their business customer segment; where there was a lot of competition. This company envisioned having a single solution for their business customers that would integrate the services of all divisions; cellular, phone, cable and internet. To do this they would have to re-design and reengineer their business processes so they called us in to help them accomplish this goal. We applied Business Process Management to help this client create a new, completely integrated business process. As a result of our engagement they are now able to offer one business solution to their customers that provide seamless service between all of their divisions.
CS Business Solutions hired Business Improvement Architects to develop a customized training program for Business Process Management.
"We had an outstanding week of Process Improvement training with Michael Stanleigh of Business Improvement Architects. It was the right blend of lecture and hands-on experience, using our own projects as working case studies. This approach has led to great absorption of the materials, along with the knowledge and tools to begin applying what we learned to our work immediately. It also encouraged innovative ideas for improving our own processes to further bring value to our customers through our existing service capabilities. Michael created a comfortable learning environment with a good balance of fun and effective learning."
Dubai Customs asked Business Improvement Architects to provide a training program for Business Process Management.
"Your course on Business Process Management was impressive. I particularly appreciated the new techniques you shared, the way you made sure that every attendee stayed engaged, and the range of topics you covered. Thank you for a good course, well-delivered."
Business Improvement Architects has worked with retailer Hudson Bay Company for many years in the areas of Critical Thinking, Impact and Influence, Process Management and Project Management.
"We have worked with Business Improvement Architects on previous occasions and they have always exceeded our expectations. They have demonstrated excellent responsiveness and management of expectations (always got back to you with an answer). It has been a pleasure to work with bia™ overall"
Business Improvement Architects (bia™) has worked in a variety of areas of the Ontario Public Service including several Ministries and Leadership Centers. Our work has covered a broad range of consulting and training assignments including: research on Benchmarking within a government environment, customer service training, coaching project managers and teams through major government initiatives, training the leadership in the areas of quality and project management and training staff on the skills of Kaizen (process management) and project management.
"Business Improvement Architect's facilitation and processes have effectively met our needs. The training has been engaging as well as practical and informative. We have found that our people are able to apply the learning to their workplace."
When TD Canada Trust wanted to improve some of their operational processes they asked Business Improvement Architects (bia™) to help them. bia™ provided training that helped their employees to be able to re-examine processes and eliminate or improve them.
"We have enjoyed positive results from your training program, 'Analyzing Business Processes'. Participants are using the tools and applying the principles in their workplace. They have already eliminated and improved some processes and are starting a root cause analysis. The practical application was especially helpful."