This wireless mobile provider had several divisions and each division operated independently of each other. This made it difficult for them to offer a single solution to their customers. It was particularly true for their business customer segment; where there was a lot of competition. This company envisioned having a single solution for their business customers that would integrate the services of all divisions; cellular, phone, cable and internet. To do this they would have to re-design and reengineer their business processes so they called us in to help them accomplish this goal. We applied Business Process Management to help this client create a new, completely integrated business process. As a result of our engagement they are now able to offer one business solution to their customers that provide seamless service between all of their divisions.