Business Improvement Architects (bia™) has worked in a variety of areas of the Ontario Public Service including several Ministries and Leadership Centers. Our work has covered a broad range of consulting and training assignments including: research on Benchmarking within a government environment, customer service training, coaching project managers and teams through major government initiatives, training the leadership in the areas of quality and project management and training staff on the skills of Kaizen (process management) and project management.
“Business Improvement Architect’s facilitation and processes have effectively met our needs. The training has been engaging as well as practical and informative. We have found that our people are able to apply the learning to their workplace.”