When TD Canada Trust wanted to improve some of their operational processes they asked Business Improvement Architects (bia™) to help them. bia™ provided training that helped their employees to be able to re-examine processes and eliminate or improve them.

“We have enjoyed positive results from your training program, ‘Analyzing Business Processes’. Participants are using the tools and applying the principles in their workplace. They have already eliminated and improved some processes and are starting a root cause analysis. The practical application was especially helpful.”

Director of Human Resources, TD Canada Trust