Where is the Quality Movement Heading?
The Quality Movement was established in North America in the 1940’s and has grown and expanded since then; evolving through many milestones such as quality circles, kaizen blitzes, employee involvement, suggestion systems and total quality management. Today, organizations such as the National Quality Institute (NQI) and the American Society for Quality (ASQ) continue to advance individual, organizational and community excellence through quality improvements, learning and knowledge exchange.
According to Gregory Watson, 2001 President of ASQ, “Today’s quality movement is better off because of what we’ve learned as each of these initiatives have been implemented. The next focus for quality is to emphasize performance excellence and business results. We need to synthesize our efforts and continue to build upon our quality book of knowledge.”