This familiar 24-hour convenience store chain had never provided any training or coaching to their store managers. In smaller locations these managers often operated with only 1 or 2 employees so they became both a manager and an employee. The leadership team observed that most store managers operated more like employees/workers than store managers. They asked us to create and facilitate a custom leadership program for store managers that reflected their unique culture, structure and operating practices. This program helped their store managers understand their role and responsibilities and had a positive outcome for our client of increasing average sales per square footage in most stores.