This major financial institution was experiencing a multitude of people problems that seemed to be affecting their ability to grow their business. Project teams had insufficient resources for critical initiatives, work teams were continually in “reaction mode”, line managers were stretched too thin and there was limited cross training due to workloads. We undertook a Situation Analysis with the management team to explore the current state and determine the core problems. We identified one of the core problems to be poor leadership skills. This led to the development of specific and custom coaching and training for all levels of management. Our program has helped them to improve their managerial skills and place people with the right skills in the right places at the right time.
Improving Leadership Skills for a Retail Convenience Store Chain
This familiar 24-hour convenience store chain had never provided any training or coaching to their store managers. In smaller locations…
