Quality Management

Business Improvement Architects was asked to develop a customized, standard protocol and methodology that could be used for all of their projects. bia™ was highly successful because we recognized that all levels within the organization could benefit from application of a consistent methodology and our protocol addressed this opportunity.

“Business Improvement Architects drove the process to develop a standard protocol and methodology for all levels of the organization to apply consistently and developed a customized GWL Project Management Approach.”

Director of IT, Great West Life Realty

Recognizing the importance of project management in ensuring the success of quality initiatives, ASQ asked bia™ to facilitate all Project Management training sessions as part of their on-going public and in-house programming. ASQ has continued to use Business Improvement Architects over the past 10 years for Project Management Training as well as training in Process Improvement, Strategic Quality Planning and Creating Visions and Strategies for Government Services. More recently, bia™ has developed webinars and virtual training courses for ASQ.

“bia™ is an organization that continually meets our high quality standards. They consistently rate highly in their delivery, class management, use of applicable and practical examples of concepts to the theory and ideas they are presenting and their knowledge of and experience with the subject matter they are teaching.”

Program Designer, ASQ Learning Offerings, American Society for Quality

“I literally walked into the class on day 1 with NO project management knowledge. The presentation, exercises and reference sheets have provided me with the confidence and tools needed to be a successful project manager. The most significant thing I learned was how to efficiently manage my time within projects (both small and large).”

Course participant, ASQ Conference

Business Improvement Architects (bia™) has worked in a variety of areas of the Ontario Public Service including several Ministries and Leadership Centers. Our work has covered a broad range of consulting and training assignments including: research on Benchmarking within a government environment, customer service training, coaching project managers and teams through major government initiatives, training the leadership in the areas of quality and project management and training staff on the skills of Kaizen (process management) and project management.

“Business Improvement Architect’s facilitation and processes have effectively met our needs. The training has been engaging as well as practical and informative. We have found that our people are able to apply the learning to their workplace.”

Assistant Deputy Minister, Ministry of Training, Colleges and Universities

bia™ worked with the IR-Security Technologies to develop and implement a customized Quality Management and Project Management Curriculum for project/process teams and leaders. Attendance, while not mandatory, has been enthusiastic with positive feedback about the direct applicability of the knowledge learned to the workplace.

“Over the years we have found great value in working with Business Improvement Architects because their programs have been highly effective. There have been a number of positive endeavors demonstrated by the participants including applying the project management process to an existing project in order to bring it back on track. Others have successfully7 applied the knowledge directly to a number of new projects.”

Director of Manufacturing, Ingersoll-Rand Company