Manage Change

This chain of convenience stores has worked with Business Improvement Architects (bia™) for over 10 years. bia™ has worked with the executive team on leadership and coaching, including a 360-degree feedback process. We have also worked with staff through major change initiatives brought about by integration of other organizations that Couche-Tard purchased as well as training on a new Performance Management System.

“Business Improvement Architects helped us to significantly reduce the impact of integrating employees between two diverse cultures into one organization. Previously we suffered a loss of staff and a slow amalgamation of processes. Their approach brought significant change in a relatively short span of time.”

Director of Human Resources, Couche-Tard

Facilitating leadership development through assessment, coaching, consulting and training, the Business Improvement Architect’s (bia™) team worked with senior executive, mangers and staff to help them build leadership competencies. bia™ stayed with them throughout the process helping them to develop and implement their key strategies and implementation plan.

“Business Improvement Architects has been instrumental in helping us develop our leadership team. Through the implementation of their recommended processes and continuous guidance throughout, they have helped us build a team of successful leaders and together we have increased customer service, employee satisfaction metrics have increased and projects are implemented more efficiently. I recommend bia™ for their strategic perspective, on-going support and practical measurement tools.”

Director, Commercial and Compliance Systems, Scotiabank

Three separate art facilities in a large city received a mandate from the local government to combine operations in order to better service general public needs and save costs. bia™ was asked to help the management and staff to unify the operation and help the team to overcome their challenges in bringing the exhibits together in one place. As well, staff did not function well as a unified team, rather, they continued to operate as three separate units within one building. bia™ used an “Innovation Process” and “Project Management” to create breakthrough performance for the staff and the organization. The outcome has been highly successful, with most of the innovations having been translated into projects.

“We are impressed at how Business Improvement Architects has very quickly and effectively managed to get us working co-operatively as a team. We highly recommend them to others.”

Chief Executive Officer, The Rooms

When Rogers Communications needed to start a new division, they called on Business Improvement Architects (bia™) to help them to develop the strategic plan and structure. The new VP had been put in place but the rest of the team would be identified as a result of the strategic plan.

“If I did not say it enough already, again, thank you for all your help in developing this for us. I really enjoyed working with bia™ on this project.”

VP Small/Medium Businesses, Rogers Communications

The IT department faced a number of problems and issues not all that uncommon in large IT departments today. They needed a systematic way to approach and manage these concerns. Business Improvement Architects customized the staff training to apply actual situations being experienced by staff. The City of London began to see improvement within several months of the start of the training sessions.

“The training program designed by bia™ was well prepared and motivating and the facilitator was social, professional, intelligent and witty.”

Manager, Business and IT Planning, City of London