Employee Engagement

This chain of convenience stores has worked with Business Improvement Architects (bia™) for over 10 years. bia™ has worked with the executive team on leadership and coaching, including a 360-degree feedback process. We have also worked with staff through major change initiatives brought about by integration of other organizations that Couche-Tard purchased as well as training on a new Performance Management System.

“Business Improvement Architects helped us to significantly reduce the impact of integrating employees between two diverse cultures into one organization. Previously we suffered a loss of staff and a slow amalgamation of processes. Their approach brought significant change in a relatively short span of time.”

Director of Human Resources, Couche-Tard

DNR hired Business Improvement Architects to help them implement innovation.  We trained most of the employees in the Forestry Branch.  They were very excited about the possibilities that Innovation has for them and so we then took a select group of individuals through a session to explore innovation more deeply through a process in which they developed their vision, strategy and culture.

“Taking your advice, we conducted our launch in a ‘Town Hall’ setting, which provided an opportunity for committee members to inform the region about the overall committee structure, ongoing upcoming initiatives, and the process to contribute ideas and get involved.  We are excited about the level of engagement we have sustained through this process, and there have been lots of discussions/ideas around improving the way in which we conduct business which, at the end of the day is our main priority.”

District Ecosystem Manager, Forest Management Division, Department of Natural Resources of Newfoundland

Business Improvement Architects has worked with retailer Hudson Bay Company for many years in the areas of Critical Thinking, Impact and Influence, Process Management and Project Management.

“We have worked with Business Improvement Architects on previous occasions and they have always exceeded our expectations. They have demonstrated excellent responsiveness and management of expectations (always got back to you with an answer). It has been a pleasure to work with bia™ overall”

Director, PMO, Hudson Bay Company (HBC)

Business Improvement Architects (bia™) has worked in a variety of areas of the Ontario Public Service including several Ministries and Leadership Centers. Our work has covered a broad range of consulting and training assignments including: research on Benchmarking within a government environment, customer service training, coaching project managers and teams through major government initiatives, training the leadership in the areas of quality and project management and training staff on the skills of Kaizen (process management) and project management.

“Business Improvement Architect’s facilitation and processes have effectively met our needs. The training has been engaging as well as practical and informative. We have found that our people are able to apply the learning to their workplace.”

Assistant Deputy Minister, Ministry of Training, Colleges and Universities

Nike wanted to create more teamwork and improve overall communication between staff in an effort to capitalize on ideas and suggestions that were always being raised but rarely captured. They brought in bia™ to train and coach staff on a Critical Thinking Process. This led to a number of new ideas being generated and implemented that improved the organizations bottom-line. As well, staff began to use the process on their own, almost immediately, in order improve their own decision-making process.

“The Critical Thinking Process helped the teams to be more strategic in their thinking and improved their overall decision-making and communication effectiveness. Michael’s energy and passion contributed to the overall positive results. We now have a lot of solid decisions to review which will help Nike to continue to be innovative.”

Director, Operations and IT, Nike