Business Process Management

CS Business Solutions hired Business Improvement Architects to develop a customized training program for Business Process Management.

“We had an outstanding week of Process Improvement training with Michael Stanleigh of Business Improvement Architects. It was the right blend of lecture and hands-on experience, using our own projects as working case studies. This approach has led to great absorption of the materials, along with the knowledge and tools to begin applying what we learned to our work immediately. It also encouraged innovative ideas for improving our own processes to further bring value to our customers through our existing service capabilities. Michael created a comfortable learning environment with a good balance of fun and effective learning.”

Director, Process Solutions, CS Business Solutions

Dubai Customs asked Business Improvement Architects to provide a training program for Business Process Management.

“Your course on Business Process Management was impressive.  I particularly appreciated the new techniques you shared, the way you made sure that every attendee stayed engaged, and the range of topics you covered.  Thank you for a good course, well-delivered.”

Manager, Business Process Analysis, Dubai Customs

Business Improvement Architects has worked with retailer Hudson Bay Company for many years in the areas of Critical Thinking, Impact and Influence, Process Management and Project Management.

“We have worked with Business Improvement Architects on previous occasions and they have always exceeded our expectations. They have demonstrated excellent responsiveness and management of expectations (always got back to you with an answer). It has been a pleasure to work with bia™ overall”

Director, PMO, Hudson Bay Company (HBC)

Business Improvement Architects (bia™) has worked in a variety of areas of the Ontario Public Service including several Ministries and Leadership Centers. Our work has covered a broad range of consulting and training assignments including: research on Benchmarking within a government environment, customer service training, coaching project managers and teams through major government initiatives, training the leadership in the areas of quality and project management and training staff on the skills of Kaizen (process management) and project management.

“Business Improvement Architect’s facilitation and processes have effectively met our needs. The training has been engaging as well as practical and informative. We have found that our people are able to apply the learning to their workplace.”

Assistant Deputy Minister, Ministry of Training, Colleges and Universities

When TD Canada Trust wanted to improve some of their operational processes they asked Business Improvement Architects (bia™) to help them. bia™ provided training that helped their employees to be able to re-examine processes and eliminate or improve them.

“We have enjoyed positive results from your training program, ‘Analyzing Business Processes’. Participants are using the tools and applying the principles in their workplace. They have already eliminated and improved some processes and are starting a root cause analysis. The practical application was especially helpful.”

Director of Human Resources, TD Canada Trust