One division within a large government department had created a quality policy manual about 15 years ago. Nobody within the organization had updated this manual since its creation and now there were many quality problems throughout the division. This client brought us in to help them develop a Strategic Quality Plan that would lead to the right direction for quality in the division and provide measurable quality initiatives. The outcome of our work was a new and successful direction for this division plus a new policy manual for quality with improved quality processes and procedures.
Using Quality Planning to Improve Customer Service for a Retail Grocery Chain
This grocery chain wanted to improve their bottom-line by increasing their customer service levels and their effectiveness and efficiency. They…
