Business Process Reengineering


Business Process Reengineering (BPR) is a systematic, disciplined improvement approach that critically examines, rethinks, redesigns, and implements the redesigned key business processes of an organization and/or department. BPR’s goal is to achieve dramatic improvements in performance in areas important to customers and other stakeholders.

In many organizations, key business processes are informal and undefined. This often creates inefficiencies and bottlenecks when there is confusion as to employee responsibilities and organizational/departmental procedures. BPR takes the organization out of their current approach to the management of these key business processes and into the future where they have an opportunity to create the “ideal” and then to identify how to realize these new key business processes.

Session Focus

This workshop is very participative, engaging the group in practical and relevant exercises and discussions. We use a simulation-based methodology to ensure that you understand Reengineering and have the opportunity to apply each stage of the BPR process.

Who Should Attend?

Any employee, especially supervisory or management, who must find new and innovative approaches for examining and identifying key business processes.

Key Outcomes

  • Understand Business Process Reengineering and what it is.
  • Identify the criteria for identifying and selecting the key business processes to analyze.
  • Link Business Process Reengineering to the organization’s key strategies.
  • Understand the entire Business Process Reengineering process.
  • Create your BPR team.
  • Analyze a key business process.
  • Learn various analytical tools including the Affinity Diagram, Root Cause Analysis, Affinity Diagrams, Flowcharting, Cross-Functional Flowcharting, Measurement Tools, Multi-Voting, Criteria Evaluation, Force-Field Analysis, etc.
  • Identify the Voice of the Customer (VOC).
  • Determine customer satisfaction levels.
  • Create a SIPOC (Suppliers, Inputs, Process, Outputs and Customer) map.
  • Develop a detailed flowchart and cross-functional flowchart.
  • Measure the work process.
  • Create the future, “ideal” process.
  • Identify the gaps between current performance and future performance requirements.
  • Close the gap between the present and the future using measurements tools, root cause analysis, VOC, etc.
  • Develop the options and solutions to close the gap.
  • Develop an implementation plan.
  • Create a report on recommendations for approval prior to implementation.

Course Duration

2 Days