Projects that lack a clear understanding of the business and customer requirements often suffer from re-work, delayed schedules and/or cost overruns. The Business Analyst must be able to provide the project team with clear customer requirements for the product, service or system that the project will deliver. And these requirements must translate into measurable business requirements and project deliverables.
This workshop applies a case study simulation to engage participants in a real-life case that applies the Business Requirements Process. Participants will work in a team to apply the Business Requirements Process to an actual project. In so doing, they will experience the role of Business Analyst and know what to do to determine customer requirements as well as implement on-going feedback from customers into the project.
Who Should Attend?
Anyone who is responsible for identifying, collecting, analyzing and documenting customer expectations on a project including:
- Business Analysts
- Project Managers
- Project Team Members
- Functional Analysts
- Systems Analysts
- IT Specialists
- Policy Analysts
- Understand the role and responsibilities of the Business Analyst in various functions within an organization.
- Learn the competency requirements for a Business Analyst.
- Discover the role of a Business Analyst on a project team.
- Apply the business requirements process to understand customer and other stakeholder requirements.
- Translate and deliver back to the customer, their requirements, in accordance with their needs.
- Identify the customers and other stakeholders.
- Collect customer and stakeholder requirements.
- Understand the difference between a requirement and a specification.
- Identify functional, non-functional and general requirements.
- Analyze the data and categorize it into the requirement groups.
- Determine process/system opportunities.
- Create use cases.
- Develop data flow diagrams.
- Learn the process for conducting Benchmarking.
- Analyse key business processes to ensure that customer concerns are met through continuous process improvements.
- Use Business Process Modeling to analyse the business and/or system processes.
- Develop the Business Requirements Document.
- Translate the Business Requirements Document into a Project Scope Statement
- Ensure that the customer is considered throughout the management of the project.
- Analyse and create solutions to customer problems by applying the Critical Thinking Process
- Ensure that customer involvement is maintained from beginning to the end of the process