Brenda Fisk

Brenda Mary Fisk, Business Improvement Architects associate, has over 20 years of professional experience in software quality assurance/quality control and project management experience. Brenda provides consulting, facilitating and software quality assurance training to a wide range of type and size of organizations.

She has worked primarily with business units; liaising with business analysts and systems developers to assist in preparing systems development life cycle deliverables for large and small projects. Brenda has designed and facilitated over 70 different training programs for staff at all levels. She specializes in productivity improvements within the systems development community. Prior to consulting Brenda held positions as: Project Management Officer, Database Administrator, Manager, Senior Business Analyst, Systems Testing Specialist.

Brenda works on increasing customer satisfaction through continuous improvement and promoting in-house use of software quality techniques in day-to-day operations. Her specific strengths include: analytical and presentation skills, problem solving techniques, technical writing, database administration and application of quality assurance principles to day-to-day environments. She has an excellent track record of successfully completed projects.

Software and Business Managers and teams also use her services to develop effective software testing methodologies or to tailor in-house methodologies to better suit the needs of specific projects. One of her accomplishments includes the designing and implementation of five systems development processes that received the highest possible audit rating within a major financial institution.

Leadership and Board Positions

  • American Society for Quality, Toronto Section
    • Canadian Director, ASQ Canada
    • Section Affairs Council, Vice Chair
  • Software Process Improvement Network
    • Past Chair – Toronto, SPIN

Professional Affiliations

  • American Society for Quality, Toronto Section
  • Canadian Information Processing Society
  • IEEE
  • Project Management Institute
  • Quality Assurance Institute


  • Completed two Information Systems Professional Exams – Canadian Information Processing Society
  • Ryerson Polytechnic University
    • Bachelor of Commerce, Business Management
    • Business Computer Systems and Programming
    • Finance and Accounting
    • Business Administration
  • Strider International Inc. Certified ISO Consultant Training
  • American Society for Quality, ASQ Leadership Workshop
  • Learning Tree International Certifications acquired:
    • Software Engineering Project Management Certifed Professional
    • Software Development Certified Professional
    • Software Engineering Process Certified Professional
  • Learning Tree International courses towards:
    • Software Development certified Professional
      • Software Quality Assurance and Testing
      • Year 2000 Conversion
    • Windows Application Development Certified Professional
      • Hand-on Visual Basic 6
      • Microsoft Access
      • Introduction to Client/Server Computing
  • Data-teck Institute
    • Trouble shooting and fine-tuning the Networked P.C.
  • Dunn and Bradstreet–Basic General Ledger Course
  • Insurance Principles and Practices
  • Software Productivity Research, Inc.’s “Enterprise Software Planning Working Group VII”
  • Business Program for Bankers (Associate of the Institute of Canadian Bankers)

To send an e-mail to Brenda, click here.